About us
Low Carb Haven started in 2019, out of frustration — everything worth eating had to be hunted down from overseas.
We're now New Zealand's largest low-carb food store. Still family-owned, still packing every order ourselves in Albany, and still happy to tell you honestly what's worth eating, because we've tried most of it.
Frequently asked questions
A lot, honestly. Our range covers snacks, baking ingredients, pantry staples, sauces and dressings, seasonings, drinks, protein products, electrolytes, fibre supplements, and more.
You can explore things like low-carb snacks, sugar-free electrolytes, and protein water in NZ to get a feel for what we have available. If you’re after something specific and can’t find it, get in touch! We love a good challenge.
We charge one flat rate anywhere in New Zealand, so one item or a hundred costs the same to ship: $9.99 to the North Island, $10.99 to the South Island, and $15.50 to a rural address. Most orders arrive in 2 to 3 days.
Everything is packed and sent from our own warehouse in Albany, and you're welcome to pick up from us there instead.
Yes — you've got 30 days from the day it arrives. It needs to be unopened and in its original packaging, and we'll send you a return label, so getting it back to us costs you nothing. Once it's here and checked, the refund goes to the card you paid with.
The exceptions are anything opened or perishable, sale items and gift cards. Email us and we'll sort it out.
We’re a small, family-owned business, and we know our range inside and out. Whether you’re brand new to low-carb eating or are just exploring gluten-free food online in NZ, we’re happy to give you an honest recommendation.
Reach out through our contact page with some info on your goals and taste preferences, and we’ll point you in the right direction.
A big part of our community is managing diabetes and prediabetes, and we specifically curate low-sugar food and gluten-free options that those with dietary health needs can rely on.
Many of our products have minimal impact on blood glucose and are clearly labelled so you can make informed decisions. That said, everyone’s situation is different, so always check with your GP before making significant changes to your diet.