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Shipping & Returns

How much is shipping?
Shipping is $6.99 in the North Island, $7.99 to the South Island and an $11.00 for rural shipping. We do not deliver to PO boxes. We do not deliver to Waiheke Island. We only ship within New Zealand. We use a third party courier service which is New Zealand Couriers
 
When will I receive my order?
We dispatch our orders on the next business day after your order has been received.
Certain supplements may incur a dispatch time of 48 hours but we will always endeavor to get your order out as soon as possible. 
Please also note that any order with a Glam Jam perishable item in it ordered on a Thursday or Friday will not be dispatched until the following Monday 
After your parcel leaves Low Carb Haven, it should take one to three business days to get your place. Please email orders@lowcarbhaven.co.nz if your parcel hasn't arrived four business days after dispatch.  
You must notify us within 7 days of the dispatch date if you have still not received your order.

Damaged/ Faulty items
We take every care when packing your order as many of our products are fragile.  Your order will be packaged in layers of bubblewrap and corrugated cardboard where applicable to protect it on its journey.  We then rely on a third party courier to deliver your order in the same condition it leaves us. If your order is damaged in transit, please contact us immediately.  Please email us with photographic evidence and provide full details of condition/damage. Please do NOT dispose of any items until advised to by us as we are often required to return these to the courier for inspection. Any issues MUST be raised within 7 days of receipt of order (validated by courier tracking) for refund or replacement. 

Returns/ Refunds
You agree that any refunds requested after purchase are provided only at the discretion of Low Carb Haven. Under the Consumer Guarantees Act 1993, Low Carb Haven is not obliged to refund if you have simply changed your mind, found a product we sell cheaper somewhere else, decided you did not like the purchase or had no use for it. We will issue a credit note or refund only if the items are in a brand new re-sellable condition.

Order errors will be refunded or resent at the discretion of Low Carb Haven 
All orders are sent with authority to leave unless signature required is asked for 
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